Contact Number

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Contact Number

Postby OhioCouple11 » Thu Aug 19, 2021 11:50 am

Hello,

We have a trip to RM scheduled 9/20-26 and with the increased risk of quarantine, we need to reschedule our trip for early next year. Does anyone have a good contact number for the resort. The reservations numbers in Mexico ring busy and the US partner cant help us b/c I made our reservation online. I'm at the deadline in terms of making the final payment and want to get this reservation rescheduled. If anyone is able to help with a good contact number at the resort to get this moved, that would be a huge help!

Thanks in advance.
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Re: Contact Number

Postby CokeMann » Thu Aug 19, 2021 11:56 am

These are all the official numbers - just keep trying ...... FYI - they so not answer after business hours during the week or at all on the weekends and holidays

Sales & Reservations: Phones: 011 52 (998) 193- 23-89
Toll Free USA/CAN: 1-888-211-3241
Toll Free Mexico: 01 800 500 0587
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Re: Contact Number

Postby OhioCouple11 » Thu Aug 19, 2021 12:19 pm

Thanks, was able to reach via the online chat portal after getting past the automated responses... Per the resort, the phones are currently down if anyone else is trying.
OhioCouple11
Desire Fan
 
Posts: 27
Joined: Thu May 20, 2021 11:11 pm
We are from: USA
Will be at: Both Riviera Maya & Pearl
We arrive on: 20 Sep 2021

Re: Contact Number

Postby RJOC » Thu Aug 19, 2021 12:47 pm

They're in the middle of Tropical Storm Grace right now...
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