Can't Get Response From Resort

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Can't Get Response From Resort

Postby glloyd » Sun Feb 25, 2018 5:52 pm

Been trying to contact the resort through the website, but no response. Anyone else having this issue?
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Re: Can't Get Response From Resort

Postby klak » Sun Feb 25, 2018 6:54 pm

I've sent them 2 messages about 2 different things and have never heard back.
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Re: Can't Get Response From Resort

Postby CokeMann » Sun Feb 25, 2018 7:28 pm

Could you both PM me with the contact addy that you are using just so I can validate it as good, thx !

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Re: Can't Get Response From Resort

Postby kenandgina » Mon Feb 26, 2018 4:49 pm

Same here - I have contacted them twice via email, and also via their chat line to get information on Vegetarian dining options - at the suggestion of CokeMann. No follow up response to address this issue. It is a bit disconcerting that it should be so - as a first time guest at Desire Pearl (May 23-30th) I wanted to make sure that there were no unpleasant surprises after check in. My wife is a vegetarian and also allergic to mushrooms.
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Re: Can't Get Response From Resort

Postby glloyd » Tue Feb 27, 2018 10:20 pm

Yeah. I'm getting pretty frustrated at trying to contact them. I'm actually trying to extend our stay but can't get any kind of response.
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Re: Can't Get Response From Resort

Postby CokeMann » Tue Feb 27, 2018 11:29 pm

reserv@desireresorts.com is the valid email addy for reservations

For anything to do with your reservation, my recommendation would be to just telephone them directly = Toll Free USA/CAN: 1-888-211-3241

Just a FYI - there is no one there(reservations) on weekends for email or telephone
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Re: Can't Get Response From Resort

Postby CokeMann » Mon Mar 19, 2018 9:27 pm

Luvhotsexwithyou2 wrote:Thanks for the info. So apparently we booked with the Mexico resort and we’ve been corresponding using reservations1@original-group.com Is this valid?


Yep ;)
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