Difficult to improve
Posted: Sun Mar 08, 2015 2:04 amThis was our fourth time at Desire RM, and amazingly, were pleasantly surprised. Somehow, things keep getting better!
The entertainment crew was even more fun and energetic than we remembered (where do they find the energy??). Sofia et Vividiana were really particularly great. We liked the outside party formula on Wednesdays, great idea and it brings a nice change to the usual disco nights. Great themes, fun and sexy! Music at the disco was even more to our taste than we recalled, same thing for the rest of the music actually.
Service was, overall, simply awesome, as it typically is at Desire. Even the lunch place, where it’s usually a bit less present, was very attentive when Paty was around. Food still great, the cooks doing a great job with the right cooking and all. We had written comments in the past about the absence of tropical fruits and were very happy to get mamey sapote (a first for us), guanabana (even if the season is just starting), guavas, etc… Yay!
Actually, it’s getting really hard to find anything to improve! I guess the only thing would be the beds on the beach. Not sure why, but it’s often a bit more complicated than we’d wish. First, it’s never obvious where to find Rene or whoever is taking over for him. Then it takes a bit of “research” to find an empty bed somehow (he never seems to trust his sheet), and then some more waiting for towels that do seem to be located quite a ways out, why they’re not at the bar, or even better directly under each bed for example I don’t know. Towels get forgotten sometimes. Extra sheets are sometimes available, often not. While Rene seemed to understand that if the non-member-reserved beds are all full, then it’s ok to assign "member” beds, that didn’t seem obvious to whoever takes over for Rene. He was oohing and aahing, never quite agreeing to let us have one, but not disagreeing either… There’s now many more beds reserved for members, clearly way too many as the vast majority were empty while the remainder where all used.
Anyways, I guess that’s our only wish that it would take half a minute to get a bed and towels, not minutes and hesitation and walking here and there. This is really the only area where the service, although still very polite and enthusiastic, isn’t up to par with the “we’re doing everything to make our clients super happy” that we witnessed everywhere else. We forgot to write it in our comments, I hope someone read this…
We love Desire! Can’t wait to come back.
The entertainment crew was even more fun and energetic than we remembered (where do they find the energy??). Sofia et Vividiana were really particularly great. We liked the outside party formula on Wednesdays, great idea and it brings a nice change to the usual disco nights. Great themes, fun and sexy! Music at the disco was even more to our taste than we recalled, same thing for the rest of the music actually.
Service was, overall, simply awesome, as it typically is at Desire. Even the lunch place, where it’s usually a bit less present, was very attentive when Paty was around. Food still great, the cooks doing a great job with the right cooking and all. We had written comments in the past about the absence of tropical fruits and were very happy to get mamey sapote (a first for us), guanabana (even if the season is just starting), guavas, etc… Yay!
Actually, it’s getting really hard to find anything to improve! I guess the only thing would be the beds on the beach. Not sure why, but it’s often a bit more complicated than we’d wish. First, it’s never obvious where to find Rene or whoever is taking over for him. Then it takes a bit of “research” to find an empty bed somehow (he never seems to trust his sheet), and then some more waiting for towels that do seem to be located quite a ways out, why they’re not at the bar, or even better directly under each bed for example I don’t know. Towels get forgotten sometimes. Extra sheets are sometimes available, often not. While Rene seemed to understand that if the non-member-reserved beds are all full, then it’s ok to assign "member” beds, that didn’t seem obvious to whoever takes over for Rene. He was oohing and aahing, never quite agreeing to let us have one, but not disagreeing either… There’s now many more beds reserved for members, clearly way too many as the vast majority were empty while the remainder where all used.
Anyways, I guess that’s our only wish that it would take half a minute to get a bed and towels, not minutes and hesitation and walking here and there. This is really the only area where the service, although still very polite and enthusiastic, isn’t up to par with the “we’re doing everything to make our clients super happy” that we witnessed everywhere else. We forgot to write it in our comments, I hope someone read this…
We love Desire! Can’t wait to come back.
