If you email the resort two weeks or less before your scheduled arrival date with a request for a family safe(vanilla) phone number they will email you back with a family safe(vanilla) phone number to give to the family
( Note: on your email request be sure to include your first and last names, confirmation # and arrival date)
They used to answer it as Blue Bay Resorts, but they changed the name of the overall ownership group to Original Resorts a couple of years ago http://www.originalresorts.com/
They now just answer this line as "Original Resorts"