This is the place for general questions / discussions about Desire Pearl


Postby Original Group » Mon May 18, 2020 6:03 pm

Cancun, Q.Roo, Mexico
May 18, 2020

We hope you and your family are healthy and, once again, want to thank you for the continued support you have shown us during these difficult times. We are very pleased to announce the reopening of our properties and wanted to give you a detailed update so you too can resume activities with all the information you need to make your clients feel safe.

Temptation Cancun Resort and Desire Riviera Maya Resort will reopen on June 1st, while Desire Riviera Maya Pearl is set to reopen on July 1st. For the month of June, all reservations for Desire Pearl will be automatically transferred to Desire Riviera Maya.

We have been working on new sanitation and safety protocols at all three properties to en-sure the well being of guests and employees. All the measures we are implementing follow recommendations of local, national, and international organizations and will be updated as more information becomes available. Some of the most prominent actions we are undertaking and that your clients may be interested in knowing, include:

• Daily health screenings and temperature monitoring of all employees and guests upon arrival.

• Retraining of all employees on new international health and safety guidelines.

• Mandatory face mask use for all staff. Guests will be given face masks at check in and are encouraged to wear them.

• Restaurants and bar will have a maximum 50% occupancy to allow space for social distancing.

• Self-service food stations will be replaced by assisted buffet service.

• Pool and beach lounge chairs will be spaced out to allow space for social distancing.

We have also enhanced sanitation and cleaning protocols to meet the new industry standards and will be reinforcing all health and sanitation certifications including, Mexico’s Distintivo H and Cristal International Standards.

We appreciate your continued support and are eager to work together once again to assist you in better serving your clients. If you have any questions about bookings or our enhanced protocols, please do not hesitate to reach out to our team.

We hope you and your loved ones are staying safe, and we look forward to partying with you soon.

Original Group
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Original Group
Desire Resorts Rep
Posts: 96
Joined: Thu Nov 01, 2012 6:12 pm
Location: Cancun
We are from: Mexico

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