Feel good story from Pearl

[tj71903]

So in late May we were at Pearl playing volleyball one morning. I recruited the wife to play in the game to even out teams. Usually she just sits on the beds and reads, watches me flail about on the court, and provides ice water between sets.

Somehow, when a ball was coming toward her it caught her left hand just right and knocked her ring off (full disclosure it the first wedding ring she got from me which she wears when she doesn't have the bridal set) in the sand. We stopped the game but couldn't immediately find it. Finished the game and then spent about an hour with the playmakers and lifeguard combing the court looking. But we couldn't find it.

Wife was, of course, distraught. I was relieved it wasn't the newer set, but felt for her as it was the original band. We filed a claim on insurance that night and are working through the process.

Fast forward to this past week and every point I'm sifting through the sand for four days straight on the off chance that the thing would show up even after a month. But...it didn't. The staff told me they too had been looking for it each time they played, but hadn't had any luck (which wasn't unexpected).

Until today.

During a work engagement my phone started buzzing repeatedly. Four staff members (playmakers and butler) texting saying they found it and sending a picture confirming it. It turned up on the beach in the volleyball game today. As soon as it was spotted they plucked it out of the sand and started to reach out. Wife literally teared up when she got the messages. We'll pick it up when we're back in a few weeks.

Thanks to the staff for being so amazing and continuing to look over the past many weeks.

[CokeMann]

[eddieandjojo]

+1

[pralan2003]

yes a nice feel good story!

[EmptyNesters]

That's awesome considering it could have been washed away.

[tj71903]

That's awesome considering it could have been washed away.

We definitely figured it as a total loss.

I spent hours the remainder of the trip combing the court and surrounding area on all fours. Joined by the staff who even got a metal detector out. They didn’t know it but as we were packing the last morning I saw two of them out there on their own time searching (was very touched).

That was June 2. Since then the beach has had weather, countless volleyball games, raking from seaweed, etc on a daily basis. We were back last weekend into this week and I was still searching but knew it was gone. Then it shows up in the sand.

[tandainla]

That's amazing.

Doesn't surprise me that the staff would go out of their way as they are always out for the care and compassion of their guests.
Having said that, it surprises me even less that they went the extra mile and are happy to get it back to you on your next trip because of how genuine, well liked and respected you both are and how much respect you show to the staff.

Goes to show that good things come to good people!!!

[animal hats]

!!! Excellent end result. Over the years whether playing pool volleyball, water polo etc. my ring always goes flying off. Now before playing anything, I put my ring on my gold chain! No more ring flights lol

[The J's]

Absolutely love it!

[beachnbaja]

Thanks for sharing!

[devotedhusband]

I absolutely love these people. Desire is truly a special place.

[Workhardplayhard]

My wife left her cell phone, kindle and all her credit cards, some cash, and ID at Pearl one day when we were last-minute rushing to get to the airport. It was 3 weeks before the COVID shutdown hit and the world ground to a halt. Within a day they had found and secured everything. 8 months later, the phone, kindle, IDs and cash were safely stored in the safe at the front desk. I have to say that the Pearl staff has often gone above and beyond to take care of us in many ways we would have never anticipated for Mexico or anywhere else around the world. Like home.