Desire Resort Forums

Posted: **Fri Nov 26, 2021 11:50 am**

Hi everybody

We're, aiming, to book our first stay at Pearl from March 4th till March 18 2022.

After finalizing everything though the website (flight + hotel), we're told that the amount has to be paid in full by credit card. Chat support confirmed us this.
The total amount is rather high to be paid by credit card.

Usually when we book our holidays, it's by wired transfer. So we're a tad boggled. XD

We've mailed the resort (through their contact form on the website), but no response so far.

We're wondering if it is indeed the only option or maybe there's a workaround / other option / something we're missing?

Thanks, from 2 newbies. :oops:

Posted: **Fri Nov 26, 2021 12:10 pm**

Doesn't sound right. We always pay 1 night as the deposit and the balance is due at least 30 days prior to arrival. You said online, but is it direct with the resort? I know when we first booked years ago there were various "travel agencies" that had various booking terms, perks, etc.

Posted: **Fri Nov 26, 2021 12:16 pm**

This is through the Desire website yes.

Posted: **Fri Nov 26, 2021 12:23 pm**

BelgianShiba wrote:This is through the Desire website yes.

I just started a fake reservation at XXXXXXXXXXXXXXXXXXXX and this is the message on the payment page:
"Credit Card Reservation
To reserve your room you need to make a Credit Card deposit. For this reservation, the minimum deposit required is a one night charge of $xxx"

...so, not sure what is happening with your reservation. Note that there is a "radio button" that allows you to pay minimum deposit (above), full payment, and a partial payment more than the minimum.

Admin Note: I have deleted the link - it is not the official Desire site, the correct site is https://www.desire-experience.com/resor ... 9&ign=true

Posted: **Fri Nov 26, 2021 12:42 pm**

UsAndYou wrote:
BelgianShiba wrote:This is through the Desire website yes.

I just started a fake reservation at XXXXXXXXXXXXXXXXXXXX and this is the message on the payment page:
"Credit Card Reservation
To reserve your room you need to make a Credit Card deposit. For this reservation, the minimum deposit required is a one night charge of $xxx"

...so, not sure what is happening with your reservation. Note that there is a "radio button" that allows you to pay minimum deposit (above), full payment, and a partial payment more than the minimum.

Admin Note: I have deleted the link - it is not the official Desire site, the official Desire site is https://www.desire-experience.com/resor ... 9&ign=true

Wow...looked legit! And was one of top results on the search engine. Sorry CokeMann

BelgianShiba - are you doing the cyber sale? That may require payment in full....

Posted: **Fri Nov 26, 2021 12:55 pm**

UsAndYou wrote:Wow...looked legit! And was one of top results on the search engine. Sorry CokeMann
BelgianShiba - are you doing the cyber sale? That may require payment in full....

I think you are right, that any bookings via the Cyber sale do require payment in full - frankly there is not much if any savings using the Cyber sale - I think if you wait until the "cyber sale" is over it goes back to the normal pay the first night as a deposit and then balance due x number of days before you arrival date.

Here is the proof of that in the Cyber Sale "fine print"

*Minimum stay: 3 nights for Desire Riviera Maya Pearl Resort, and 4 for Desire Riviera Maya Resort. The rates of $213 USD for Desire Riviera Maya Pearl Resort and of $218 USD for Desire Riviera Maya Resort are per person, per night, based on double occupancy, and capacity controlled. Taxes not included. Rates may vary depending on the travel dates. Non-refundable. Full payment required. Name changes are not permitted. This offer applies to our Run of the House rooms: we select the room number and assign it to you 2 weeks prior to your arrival; there is no guarantee of any specific room category, and we reserve the right to assign the room number and category. Applicable travel dates: January 2 – December 22, 2022. Desire Riviera Maya Resort blackout dates: all January, February, March, May, and November, 2022. Desire Riviera Maya Pearl Resort blackout dates: all January, February, and March 2022

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