If you take the time to read the reviews on TripAdvisor, you will note that Alessio does post a response to each review.
Pearl is listed as the #3 resort in the area, now ahead of Desire RM which checks in right behind at #4.
If you liked the resort, please take the time to post a review on TripAdvisor. Alessio and all the great staff work hard for us and it is a small favour in return.