Up front, we LOVE Pearl !!!!!! Just so you know .. we have been there 9 times.... and will be back there again next spring, 2019.
but,
We just had some close friends come back from Pearl and they were complaining about the quality of the food. We been to Perl with them four different times as well as other trips together ,so I know them and do
not take what they say lightly.
They said the food was ... hit or miss.....
One night is was good, the next night the food was not. The service from the staff was excellent, as always... but when they talked to the General Manager, Alberto Martinez, he blew them off and would not address the subject.
That worries me...
then
I has a slight accident in late February at Pearl and burnt my leg in a recessed light ... damn, it hurt... and I had to seek medical attention .
When I got home, I emailed Alberto Martinez, General Manager, about the event... guess what... he never responded. Sort of like what he did to my friends about the food.
That is NOT the type of SERVICE I am used to getting from the staff at Pearl.
Has any one else had this type of experience?
Again, this worries me.