We wanted to share a report from our recent trip to Pearl. We’ve been several times, so this will focus mainly on the things we found notable as returning guests. Overall we had an awesome trip. It’s hard to have a bad day at Desire.
The individual staff members were all awesome (like always), but there were a few evenings that the restaurants were noticeably understaffed. I assume they were similarly shorthanded in the back of the house. This resulted in some slower service, a few instances of mediocre food, and one night of inedible entrées. I put this fault on management, not staff. I am sure management would prefer to get by with as few staff as possible, but it shouldn’t come at the cost of guest experience. Desire’s obsession with cost-cutting and maximizing profit is affecting the day-to-day experience.
Along those lines . . . the resort is still serving Pepsi instead of Coke. *eye roll* The enshittification continues.
The beach is gone. It was completely covered with sargassum. There were several spots that looked to be 4’ tall, almost like snow drifts. Everywhere else looked to be at least 2’ deep. The resort has given up on cleaning the beach and I don’t blame them. The floating barrier didn’t do anything to stop it. The odor wasn’t pleasant, but it wasn’t always overwhelming. The wind was blowing small particles of sargassum into the pool, causing a dark brown scum line to form at the waterline, particularly on the “downwind” edge of the pool. Almost every hour, a worker would get in the pool to scrub the scum off the tiles. 20 minutes later, we would see the scum line coming back. After an hour or so, the guy would get back in the pool with his rag. Rinse and repeat, literally. We aren’t beach people. Other than the smell, it didn’t really affect our trip. If you’re a beach person . . . yikes.
The occupancy was significantly lower than normal, especially during the week. Even when people started showing up for the weekend, it was still obviously less than a normal “full” crowd. From articles that I’ve read, there is a general downward trend in tourism numbers this year for the Cancun area. I’m curious whether that is also affecting Desire or whether the low occupancy is just a normal slump for the hottest time of the year. I could go on for a few paragraphs speculating about the possible impact of Desire's higher prices and simultaneous downgrades in service, but I will spare you. It will be interesting to see how this unfolds over the next few years.
The playmakers were struggling this year. Kia was the only familiar face. Candice is at RM (from what we’ve heard), and her absence is very apparent. There’s not much else to say. They made an effort, but it seemed lackluster compared to years past.
There were definitely more folks wearing clothes this trip. More ladies wearing bottoms and/or tops and a surprising number of guys wearing shorts. In years past, every trip had a little more or less, but this time the percentage was noticeable. Maybe folks were a bit more shy with the smaller crowd? Whatever it was, I hope it trends back to mostly nude. (Even though I’m complaining about folks wearing clothes, all the guests were still awesome.)
The new stage area and lobby bar are very nice. It is a nice space with a modern feel. It is much better than the old derelict fountain area. I don’t think they have figured out how to best use the space yet. The band or DJ played out there before the shows, and there was a decent amount of dancing. But most shows were still in the disco, except for the fire dancer show. In talking with other guests, we agree that there is also a vibe shift. With so many couches and chairs, there seems to be less mingling and socializing than the old lobby area. Then again, it could have been the smaller crowd? Either way, the new area is a welcome improvement.
Again, this report is mostly commenting on things we found notable as returning guests. Everything else is pretty much unchanged. Most of the good stuff is still good. We had a wonderful trip and are already planning our next trip.
