Unbelievable! We received a notice earlier today that the Red Carpet Cruise in May to France and Spain has been changed to a November date and a Totally different itinerary and different part of the world! Ok, that was not totally unexpected in the midst of COVID-19. However, when we replied to Desire that we were not able to take the alternate cruise because of a conflict ( we are actually booked at Pearl at that time), and because we did not want to go on the new itinerary, we received an email back that said they are not issuing refunds, but only giving credit toward a future cruise if you can’t take the new cruise being substituted. The reason given was that it is a charter and only the cruise line can give the refund, which may also be true, but not our problem. If the cruise vacation we paid for is not going to happen, it is not acceptable to just change the date and location and expect passengers to just accept it or wait for who knows how long to be able to spend a credit on a future cruise that might be years away before the schedule and itinerary mesh with our desire to travel where and when the cruise goes.
IT IS OBVIOUS THAT THE ORIGINAL GROUP CANNOT BE TRUSTED!