Desire Resort Forums

Buyer beware. Over 60 days since cancellation and I've had to get credit card companies involved to pressure them for refund. Crooks!

Booked through their site and canceled before free cancellation expired yet no refund arrived. Communicated with Brenda over email and got completely ignored when asked about the refund. Called a few days later and was told it takes 40 business day to refund the money, wtf? why in the world will it take 40 business day to refund a charge? This is me paying my credit card in full to avoid interest where Desire gets a free loan for 60 days. When asked the lady on the phone where can I find the part of the policy that deals with refunds, I got attitude. I stayed here twice already and this is a big turn off. I will not return to Desire after the way they dealt with this issue. Contacted my credit card and filed a dispute.