After a long awaited opening of Mansion , we found the room and facility including pool, playroom and rooms to be very nice.
The rooms are very nice however a few areas I think they lack,
- No sink or fridge in bar (in Room)
-Poor lighting in bath and vanity area,
- Almost too exclusive, the Dining area in mansion will not allow guests. This was however best food we ate.
- We saw very few people in this area, seemed to be designed towards clientel that did not want to see or be seen.
-Service was very sparce, not near the service experienced at RM Villa, Bars all unattended.
-There are a lot of stairs, and the bridge to the rooms over pool is extremely unsafe, when wet is like ice. I took a fall and am seeing Dr over it , I was told multiple people had fell there in the previous couple weeks as well.
-Is suppose to come with cabana at pool and beach, Not the case, when I inquired of manager as to why not his response was "speak to membership"
All in all we enjoyed our stay and would do again after 5 days at RM for wind down and sleep catch up before returning home. That being said it is definitely not up to 5 star 2500 plus per night standards. My personal opinion is, this comes from management down. If this is managers standards, that will not change until manager changes or the standards of manager changes.