by funcple » Sun Feb 28, 2010 9:16 pm
Just returned from Desire Feb 11th to the 21st 3rd visit and we love the resort for every trip except this visit. The temporary Disco was terrible, not anything like the normal vibe at the regular disco. It was very cold and windy, there was no pole and not well attended. The temporary play room was a disaster a tent that leaked from rain every day, the sides of the tent were not secured well and always seemed to be a constant distraction, the carpet was always wet. We have always visited during February and the temperature was always pleasant except for this trip (no fault of Desires), the hot tub was never warm the entire time(this is fault of Desire!!!), the temperature appeared to be around 95degrees well below body temperature. Everyone complained and the management exchanged niceities but never fixed the problem. We heard there is a new manager that is not in touch with how important service is and we experienced this first hand. The pool was warm, the staff and food were great- the positive. The disco, playroom and Hot tub were awful. My opinion is that the ownership is not in touch and the management believes that there is not any compitetion and therefore they do not need to be attentive. We love Desire and believe that they still are in a class of their own, but they cannot assume their custumers will continue to be loyal with this kind of service. It is totally wrong to think they can temporarily change the resort and not inform their custumers prior to their vacation. We could have struggled through most of the discomforts, however the hot tub not providing warm water was unexceptable. We were extremely dissapointed, and we love the resort.