tikihutguy wrote:Morkmorkmork wrote:I try to never fly through Chicago. Have only heard bad stories from that airport.
OMG. WAY to many stories to back that one up....
I fly about 125,000 miles a year and do my best to make sure ZERO of it has anything to do with O'Hare. Have been through Chicago three times in a little over 10 years and have had to overnight there everytime. Once on a cot in the airport with about 600 other folks trying to make it home for Christmas.
All of those miles are with Delta or Delta partners and until recently, they've been great. Starting to see a slide in customer service. They've got a new CEO and they've changed the safety briefing from one that was humorous and with paying attention to to one that's all PC with about 40 different nationalities reading (some in not so understandable English which I am used to due to where I work) the safety briefing to us: Boring with a Cap B. Speaking with the flight attendant during the briefing she was the one who pointed out the PC nature of the new video.
Travel insurance is something we've bought for each of our Caribbean trips the past three years and only needed it the first time, but glad we had it.
Like many, I will be following this thread to see how Property Management deals with this. Out $1,000 basically for things beyond your control and as you said, the resort wasn't packed. Sliding a day would have been the way to assure a happy and returning client.