tommer wrote:We are feeling a need to defend RM and Pearl. We have visited both resorts multiple times. We have never been disappointed ... always more than appreciative of the staff, the food/drink and the whole experience. Admittedly, we are not food snobs, so perhaps we don't have the finely tuned palate of some. Of hundreds of meals eaten, we have been disappointed ..... maybe 2 or 3 times. Likewise, we can remember only a rare occasion when the bar didn't have our preferred drink. I guess we go to Desire to have fun, enjoy ourselves and meet all the wonderful staff and visitors. We spend these treasured days ... Smiling! We are confident that if there have been some recent issues, management will quickly amend those concerns. We plan to offer some firsthand feedback after we return from our March adventure.
tommer wrote:We feel a need to defend RM and Pearl. We have visited both resorts multiple times. We have never been disappointed ... always more than appreciative of the staff, the food/drink and the whole experience. Admittedly, we are not food snobs, so perhaps we don't have the finely tuned palate of some. Of hundreds of meals eaten, we have been disappointed only a couple of times. Likewise, we can remember only a rare occasion when the bar didn't have our preferred drink. I guess we go to Desire to have fun, enjoy ourselves and meet all the wonderful staff and visitors. We spend these treasured days ... Smiling! We are confident that if there have been some recent issues, management will quickly amend those concerns. We plan to offer some firsthand feedback after we return from our March adventure.
Explorer79 wrote:I..... wonder if this was during the event at Temptations, a bunch of staff from RM were "borrowed" for that from what I remember.
Lkncouple wrote:We just returned late last night from 5 days there. We really did not experience much of what others complained of, so maybe they took the feedback from here to heart.
- Plenty of top shelf liquor, it was available anytime we asked. Lots of Don Julio.
- I know one person complained about them no longer giving out straws. They offered us straw anytime we ordered a frozen drink.
- I thought the food was the same if not better than it has been in the past.
- Service was generally excellent
Areas we thought were a decline:
- One night they only had one bartender at the hot tub. This was really bad, and there were horrible lines for a drinks. Want to save money on alcohol? You don't have to limit the supply, you limit the distribution. That being said it was only one night.
- The biggest area that we saw as a huge disappointment and really made it feel like the quality was down was with the Playmakers. It is a shame that they have such big turnover in this area, and I think the company should do something to try to retain them. I think they have the biggest impact on people's perception of the resort. In the past, I felt the games and the playmakers were extremely engaging. This group has very limited personality. It may because many of them are new, but if you have lots of turnover, you are going to get lots of new people. There were times that there were 2 hours that nothing went on at the pool in the middle of the day. And days where the biggest pool activity was "Name that tune". When they finally do have an activity they do them at the same time, they played water volleyball and beach volleyball at the same time every day we were there. They have basically the same activity and splitting participants. At night when the bands were playing, many times you would just see the playmakers out dancing by themselves. Not talking to anyone or encouraging the group. One night my wife and watch Anna, just dance for an hour and not talk to a single person. Don't get me wrong, I think if I had to work for 12-16 hours for 6 days straight, I think I would get tired of talking to the same people and would become disengaged as well.
They desperately need some creativity in the games and they certainly could have giveaways that could get people more involved. They could do things like pass out something to everyone by the pool and have them find their match. There is just way to much down time. Seems like there could be something going on between 7:30-9:30 Happy hour at the beach bar or on the gazebo. More sex related classes, When we were there Lola Bastinado taught a BDSM class that was awesome. We learned something, then it turned into 20 couples having sex in the disco it was very hot and different.
I think, if it were my company, I think I would blow this up and start over. I think this is the area that I have seen the biggest decline.
Yeipi wrote:In regards to the playmakers, I also agree with the lack of engagement. We have been there 7 or 8 times and this was the first trip when nobody approached us to invite us to play the games. Nobody...
Breakthrough wrote:We, for one, are going to start complaining WHILE we're there, instead of at the "exit interview". You can't fault the resort for allowing it if, from their perspective, it seems like it's just making their guests happier. If no one is complaining, how could they know?
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