I'm writing this while still at the resort. It's been an ok trip until tonight, our last night.
We watched a man with (hopefully) alcohol poisoning get dragged out of the hot tub by other guests. He was in bad shape - drool coming from his mouth, couldn't stand. Bar staff called hotel security who eventually came with oxygen and a wheel chair. They stood around him for awhile, while everyone was assuming they called 911. One woman finally asked then if they called 911 and they never responded to her. They put the man in a wheelchair and left. We decided to follow them to see if they took him to the lobby to meet paramedics. They didn't.
They took him to his room and left him alone with his intoxicated wife. Security tried to tell me he was ok, but they were not understanding that if he vomited, he would die. His intoxicated wife would not be able to help him. I ran to the front lobby to get help. Two people came to help (didn't catch their names). They checked on him and said everything was ok and a doctor was coming in 15 minutes. We waited for 20 minutes outside his room. Security left, front desk staff left. The man was alone with his intoxicated wife. We were the only ones around to hear if she were to scream for help - and, of course, we wouldn't be able to do anything.
Antonio, the guest services manager, came up to us after 20 minutes and said the man refused medical treatment but not to worry because they are checking on him. Of course, had something happened - there was no one there to help. They left him alone for 20 minutes.
I will never return. That was one of the worst cases of (hopefully) alcohol poisoning I have ever seen. The hotel did nothing. That man easily could have died on their watch. This is disgusting.