Thank you @ powderfinger and eddiejojo!!
Again people we have been going to Desire properties since 2012, annual and semi annual when time permitted. Other than Cabo, Pearl was our hands down favorite of the all. I have in the past left very informative great reviews on everything Pearl offered. There were things I left out of this review because I'm not wanting to necessarily sway newbies from at least trying it out. I "STRONGLY" feel this a management issue just not sure if it is from the top management or current management staff overseeing Pearl.
It took me over a month to write the review in high hopes I would have gotten a response from someone on the management team in regards to my exit survey. I did not! No apologies from anyone at the resort in regards to any of our complaints.
Did we still have a good time? YES, only reason was due to the GUESTS there at the same time seeing friends we see every year. Being able to say I DO to my love again after 20 years marriage even if it wasn't the ideal location of resort I wanted in planning this. Enjoying the activities provided by the EC team which always seem to go over and beyond to make sure your happy. Seeing some of the regular bar/wait/butler staff that we have gotten to know personally over the years and hear about their lives and family.
Was it worth what we paid? NO we did not book cyber sale full summer rack rate paid.
Will we return? Unfortunately if you ask us today the answer would be a strict NO. We had previously booked for Halloween at Pearl and at this point we don't care if we throw away the deposit we made at time of booking because we flat out will not return there anytime soon until we can confirm things have actually changed for the better.
Will we visit RM? Yes just probably won't be our typical 10 day trip as we feel the hot tub and pool areas are too small.