wbski85 wrote:On our last visit back in early July, we stayed at another resort nearby just 10 minutes up by taxi for 3 nights prior to DP. At that beach, they too struggled with seaweed situation. We were told they've never seen it this bad. So can't blame DP for the seaweed situation. They're doing their best.
tikihutguy wrote:wbski85 wrote:On our last visit back in early July, we stayed at another resort nearby just 10 minutes up by taxi for 3 nights prior to DP. At that beach, they too struggled with seaweed situation. We were told they've never seen it this bad. So can't blame DP for the seaweed situation. They're doing their best.
Not just a Desire or Mexico problem. See the following for a great overview of the current situation:
http://www.sciencemag.org/news/2018/06/ ... an-islands
Guess we'll just have to grin and bare it
Powderfinger wrote:Calling you back is a big plus in his favor, but what he actually said is the usual generic non-response given to negative reviews on Trip Advisor (when they deign to respond to those at all), and at best it pretty much completely glossed over the myriad food complaints. Honestly though, what else could he say?
The seaweed issue is not really their problem, it's everywhere. Flying in to CUN you could see vast mats of brown as we approached the peninsula, hopefully the government plan to catch it before it can reach the beaches of the Riviera Maya is successful.
UsAndYou wrote:tikihutguy wrote:wbski85 wrote:On our last visit back in early July, we stayed at another resort nearby just 10 minutes up by taxi for 3 nights prior to DP. At that beach, they too struggled with seaweed situation. We were told they've never seen it this bad. So can't blame DP for the seaweed situation. They're doing their best.
Not just a Desire or Mexico problem. See the following for a great overview of the current situation:
http://www.sciencemag.org/news/2018/06/ ... an-islands
Guess we'll just have to grin and bare it
"Sex on the beach" always sounded better than it really is anyway....too much sand gets into places you don't want it
...so we will see everyone up by the jacuzzi! No sand OR seaweed to contend with!
Meet ya on the beach wrote:Powderfinger wrote:Calling you back is a big plus in his favor, but what he actually said is the usual generic non-response given to negative reviews on Trip Advisor (when they deign to respond to those at all), and at best it pretty much completely glossed over the myriad food complaints. Honestly though, what else could he say?
The seaweed issue is not really their problem, it's everywhere. Flying in to CUN you could see vast mats of brown as we approached the peninsula, hopefully the government plan to catch it before it can reach the beaches of the Riviera Maya is successful.
That's the thing: what else could he say? He called, did his best to reassure me, and as I noted that's all I could expect.
Frankly, the strategy wasn't to have them convince me the problem was solved, it was just to catch their attention. We will be met when we check in by both the front desk manager (back from vacation the day we arrive) and the manager, to ensure we have a smooth entry. So that's good, and the rest is up to fate.
See y'all there!
Lkncouple wrote:
He basically said nothing has changed, yet peoples reviews are definitely saying something has changed. So what I would have expected is for him to say, we have received the feedback and here are our plans to improve. He should have given you a list. Basically, he told you nothing has changed and other than meeting you personally, nothing will change. To me the most surprising thing is that with all the negative feedback, they don't already have a plan in place. it tells me that they are not reading the feedback, they don't care, or they can't fix the issues so they are playing dumb(Either a financial issue or a knowledge issue).
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