Desire Pearl to re-tile Jacuzzi - Dec. 20th > 25th

[Screamincheetah]

Maybe Cokeman can get some action out of them...????...

From recent trip reports the problem with the tiles breaking/coming off had gotten to a critical level, there is never a good time to schedule maintenance issues like this.

IMHO they probably chose to do it ASAP before someone got seriously hurt/cut in the jacuzzi because of broken sharp edge tiles - no real option ..........

Absolutely! I even stated this in my email to them. There is no good time to do a project like this, and no matter when they do it, guests are going to be negatively affected. But they need to also understand that they need to make up for the loss of a major amenity and draw to those affected guests. If they know their guests are disappointed or even angry, being a very expensive, luxury resort, they need to work to make those guests happy and have to know that a pass to RM is not going to do it. I would think quality management/ownership would never want to present an inferior product at any time; but if they have to, then they have to make the guests who are losing out just as happy as the guests who get the complete product. This should be a reduction of the per-day rate for the affected days. If that is not possible...which of course it is... then true, value-added services (room upgrades; massages; meal enhancements; etc) need to be offered so that these guests feel like they're getting something in return for losing something major. To not do any of these things risks alienating guests, losing their business, and motivating them to potentially write negative feedback on public sites and forums that could result in more lost business.

It's not an ideal situation for them or the guests at all. I just hope they practice good business practices and take care of the affected guests.

[youngmicouple]

Wait we have our wristbands and 2 hot tub tiles saved in our vacation box from last year. You mean we might actually have to buy something this year lol?

[mightyfineallover]

What is this work going to do to the Pearl experience for those who are guests during this time? Mrs. Fine and I are booked at Pearl for some of this week. Renovations are needed but nobody wants to listen to jack hammers and the Jacuzzi is much of the experience. Our agent is suggesting that we cancel. Pearl is offering "a day pass" to RM but it is unclear if this is for just one day or any number of days during this time and will this include transportation to and from.
What are everybody's thoughts about staying at Pearl during this time?

[CokeMann]

It's not an ideal situation for them or the guests at all. I just hope they practice good business practices and take care of the affected guests.

[Screamincheetah]

What is this work going to do to the Pearl experience for those who are guests during this time? Mrs. Fine and I are booked at Pearl for some of this week. Renovations are needed but nobody wants to listen to jack hammers and the Jacuzzi is much of the experience. Our agent is suggesting that we cancel. Pearl is offering "a day pass" to RM but it is unclear if this is for just one day or any number of days during this time and will this include transportation to and from.
What are everybody's thoughts about staying at Pearl during this time?

My thoughts are they picked a low occupancy week, which is good for them and makes sense. I also think that the work is a major inconvenience and a reduction of experience and amenities they are able to provide to the guests staying that week. Providing a pass into the other resort is not in any way a perk or extra gift. It requires planning, paying for transportation, and going to an unfamiliar place, rather than relaxing and living in the place we're paying a ton of money to enjoy. At this point, only the guests are suffering, as the resort is getting full price for the rooms as they offer reduced amenities. Hopefully they will soften the blow and absorb some of the pain by offering some sort of discounted price or giving those affected upgraded experiences or amenities on-site.

[Screamincheetah]

The General Manager was great about the issue and has made the situation much better for us. It's good for the resort that they are handling it well, and good for us in that we're still super excited to have this vacation.

[tumbler]

Much needed, we were there two weeks ago and a couple guests were collecting tiles in the plastic drink cups. Black and white were the rare, prized tiles.....LOL.

Tumbler likes this..

[MikeandLola6]

Just saw this! Of course these are the exact dates we will be there as well We'll try to make the best of it but this is a bummer!

[Luck]

Does anyone know when they plan to repair the hot tub, losing lots of tiles and heard rumour repair was in the works soon?

[danbo]

If you read the thread from the start,all your dreams will come true.

[Lkncouple]

If we were there and that happened, I think I would be asked to be moved to RM for the days that the work is being done. If they can't provide a similar room type, then give you the room at the regular rate. I would be shocked if RM would be sold out.

[jrsunny]

Happy to report that the jacuzzi tile job is complete, jacuzzi was open by Thursday evening, and it looks great!