Sandy & Stew

beach bums wrote:Hi all, well we thought it was just us struggling with the decision of continuing our business with Desire. We have been to Desire RM 12 times and Pearl 2 times and are really undecided as to what to do. We used to go 3 times a year at 14 nights at a time, then dropped it to 3 times a year at 10 nights at a time, then 2 times a year at 10 nights at a time. The last couple times, we have really noticed a decline in everything at Desire so in 2014 we have already booked somewhere else and don't know if we plan to book Desire for another trip or not. Desire prices are ridiculous and they have issues to work out before we plan to go back. We really do love Desire but it's just not worth it anymore. There are options out there and maybe we all need to get together and do a takeover somewhere else. It's the people that make the vacation, not Desire. Desire only provides the accommodation. Open for any thoughts...
Sandy & Stew
EandV wrote:I just sent an email to Desire Management expressing some frustration, not because of specific policies, but rather because they don't seem to listen to their loyal customers very well. I will post when/if I get a reply. I mentioned in particular the apparent unpopularity of some of the current theme nights and the appearance that those theme night decisions are made without guest input. I also mentioned the seeming trend of closing sections of the resort for non-guest parties or events. I also think it's odd that Desire Management has only posted here about a dozen times and not in over 6 months. I start this topic not simply to complain, but because we love the place and want to see it be great for decades to come. The other guests are fantastic, the employees are the best and the amenities are terrific. Some of the management decisions could be better. There doesn't seem to be a topic designed to say "Management LOOK HERE!" So I started one. Please add your feedback so we can keep this place we all love great!
WhiteSands wrote:Wow. I guess it's all about individual experience. We have just returned from Desire/ Pearl, our 2nd trip to Desire and 3rd to Pearl this year. Management DO listen. They have changed the daytime music at Pearl, and the entertainment staff were going round asking, and noting down, individual's music preferences. Everytime I post a review on TripAdvisor I get a reply from Allessio (spelling? sorry!) the manager at Pearl, for example explaining they are soon installing air-conditioning in the lobby. He is also very approachable when around the resort.
I confess I haven't had any interaction with the "management" at RM, although Fabiola the guest relations lady there could not have been more helpful when we had a pretty major problem this last trip, and more than made up for our inconvenience.
You can't please all of the people all of the time. Some you can't please at all. I guess we're pretty easy going!
Return to General Discussions about Desire Riviera Maya
Users browsing this forum: No registered users and 5 guests